Infinitus Systems, Inc. has introduced Lens, a conversation insights engine that monitors and flags protocol deviations and adverse events in real-time across patient, provider, and payor interactions. This engine leverages AI-driven natural language processing to analyze millions of conversations annually.
Overview
Lens provides complete visibility into every patient, provider, and payor interaction, flagging protocol deviations and adverse events before they impact care. This is particularly important for healthcare organizations, as most are only able to review 2-5% of patient interactions using manual processes, leaving 95% of conversations untapped.
What it does
Lens transforms unstructured audio or text into structured, actionable data through several key features:
- 100% coverage: Automated standard operating procedure and compliance scoring ensures every conversation is evaluated for quality, sentiment, and safety in minutes.
- Adverse Event (AE) and Product Complaint (PC) detection: A specialized engine quickly identifies AEs and PCs ensuring critical safety data is rapidly reviewed.
- Precision coaching: Managers can move from vague observations to evidence-based coaching with timestamped, cited feedback for human employees, or use it to improve AI agent performance.
- Program-level insights: By aggregating thousands of calls, Lens surfaces