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C1Secure Launches SmartAI Ops as the Operational Companion to ServiceNow AI Control Tower

C1Secure’s SmartAI Ops quietly redefines enterprise AI governance by embedding real-time cost telemetry, model performance observability, and automated alerting directly into ServiceNow’s AI Control Tower—turning what was a static policy dashboard into a live operational nerve center for Fortune 500 AI deployments. The native workspace app, launched as a 2026 AMS Breakthrough Partner, bridges the gap between AI policy and execution with MCP tool integration, offering CIOs granular visibility into both spend and productivity metrics.

Eva H (AI-assisted) 1 min read EN

C1Secure has launched SmartAI Ops, a native workspace application that extends ServiceNow's AI Control Tower with real-time AI economics, productivity intelligence, MCP tool observability, and operational alerting. SmartAI Ops is designed to provide enterprises with continuous operational and economic visibility across every AI system running on ServiceNow.

Overview

SmartAI Ops is built on the foundation of ServiceNow AI Control Tower, which is the enterprise standard for governing AI on the ServiceNow platform. AI Control Tower establishes policies, trust boundaries, and orchestration frameworks for organizations deploying AI agents, especially in regulated industries. SmartAI Ops answers the operational questions that follow, such as what AI actually did, what it cost, and whether developers and users are getting real value.

What SmartAI Ops Delivers

SmartAI Ops is organized across five native ServiceNow workspaces:

  1. Overview: An executive command center showing total AI spend, active developers, active users, spend by AI system and provider, and productivity sessions by audience type.
  2. Economics: Detailed cost attribution by AI system and model provider, with proactive insights that surface overage exposure before it becomes a budget problem.
  3. Developer Productivity: Metrics tracking AI tool adoption inside ServiceNow, including session volumes, request rates, and tool invocations, giving platform owners evidence-based ROI conversations.
  4. User Productivity: Visibility into end-user AI interactions, including session volumes, cost per active user, 30-day trends, and usage breakdown by access method.
  5. MCP & Tools: A dedicated workspace tracking Model Context Protocol server activity, invocation trends, and high-error source identification, delivering native MCP observability as agentic AI deployments scale.
  6. Alerts: An operational alerting layer surfacing open alerts by severity, stale and failed connectors, and top systems by alert volume, so operations teams resolve issues before they affect governed workflows.

SmartAI Ops is available now directly from C1Secure and will be coming soon to the ServiceNow App Store. The launch of SmartAI Ops coincides with ServiceNow's most consequential AI platform moment to date, advancing Build Agent, expanding AI Control Tower, and establishing Fluent as the native language for agentic workflows.

In practical terms, SmartAI Ops provides enterprises with the operational visibility and intelligence needed to effectively govern and optimize their AI deployments on ServiceNow. By providing real-time insights into AI economics, productivity, and tool usage, SmartAI Ops enables organizations to make data-driven decisions and improve the overall efficiency and effectiveness of their AI operations.

Sources 1

  1. 01 Source https://www.prnewswire.com/news-releases/c1secure-launches-smartai-ops-as-the-operational-companion-to-servicenow-ai-control-tower-302763403.html
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